Below you'll find answers to some of the most commonly asked questions about wireless devices.
A SIM Card (Subscriber Identity Module) is a small white microchip that contains your account information (your phone number and contacts etc) and gives your device access to the Rogers Wireless network.
REMINDER: Charge your wireless device fully before inserting the SIM card.
To set up voicemail:
To check for voicemail messages:
From your wireless phone
From a landline phone
1 1 -- Rewinds to beginning of message
1 -- rewinds 10 seconds (during message)
3 3 -- Fast-forwards to end of message
3 -- fast-forwards 10 seconds
4 4 -- Goes back one message
8 -- Dials caller's phone number (available with Enhanced Voicemail
4 2 2 1 -- Turns password skip on (available with Enhanced Voicemail)
Upgrading your wireless device? Copy your existing contacts to your new wireless device via your SIM card.
"Roaming" is when you're outside of Canada, off the Rogers network, and using your phone while connected to a partner wireless network. When Roaming, you will be charged posted voice roaming rates per minute specific to that country/region. So if you're in the US or Europe, for example, and want to either call home, call another country, or make an in-country call (e.g. to book a restaurant), you'll be using a foreign network that has a roaming agreement with Rogers and will be charged the roaming (not long distance!) rate according to the region or country you are calling from.
ROAMING DIALING TIP: Dial + [plus sign] [country code] (area code) and 7-digit phone number
About Long Distance
Long distance calling is when you're in Canada, connected to the Rogers Wireless network, and you make a call to a number outside your local calling area.
LONG DISTANCE DIALING TIP: Dial 1 then the area code and 7-digit phone number
How to save money while traveling
If you occasionally travel outside Canada, Travel Packs can save you money. With the one-time purchase of a Voice, Text or Data Travel Pack, you can talk, text & surf in over 210 worldwide destinations for one month—and save up to 61% off Rogers standard US and international roaming rates.
For more information, click here.
As an industry leader for 25 years with more than 3 years of proven HSPA expertise, Rogers gives you the ultimate network experience - that's why more than 8 million Canadians count on us.
EXCLUSIVELY FROM ROGERS!
Text messaging has just been taken to the next level! From sending a text to a distribution list, to creating a personal signature to blocking unwanted texts, new Extreme Text Messaging features let you do so much more with text. Best of all of these new features are available at no additional cost for any Rogers wireless customer. Click here for details.
Please check the Apple iPhone Support page for all your iPhone questions.
Setting up your new device is as EASY as 1-2-3 with the new Rogers Wireless HOW-TO CENTRE.
Watch instructional videos and get step-by-step instructions.